Customer Service
Payment & Shipping
- We accept Visa, MasterCard, and American Express. Orders and payment may be made through the website, or by phone: 801 221-0032 or toll-free 1-877-IN WHITE (1-877-469-4483), 8am - 5pm MST. We can also be contacted by phone or email (click here to contact us by email) for help with sizing, returns, or other questions you might have.
Standard Shipping: We ship by USPS Priority Mail in the United States and Standard First Class Mail to Canada. Outside of the United States and Canada we ship by USPS Global Priority. Prices are approximately as follows: Flat Pack Envelope: $10, 2 Pound Package: $25, 3-4 Pound Package: $40. We weigh each package and charge the actual amount on your credit card after determining the exact amount. Overnight shipping: Express / Overnight shipping is available by USPS. Please check USPS.com for exact amounts. Or, after adding items to your cart, you can, befor checking out, enter your zip code and determine the price for shipping options. Generally 1 dress is about 1.5 lbs.
All adult items are refundable if returned within 30 days in an unused condition with tags attached. Please use a scarf or tissue to avoid make-up stains. Any dresses returned soiled (inside or out) will be charged a $10 cleaning fee that will be deducted from your refund. *Infant items are not refundable if they have been tried on or worn due to staining and health concerns.
Utahresidents must pay state tax. Add this amount to the cost of your items. Presently Utah is 6.25%. *This is subject to change if the tax amount changes after 1/04.
Change of address? Since we only mail catalogs every other year, please let us know if you have moved so we can send it to your new address.
Orders are filled with available items within two or three days and sent by Priority Mail. In most cases, you will have your order within a week. If the item is back-ordered, allow 6 to 8 weeks for delivery. We can overnight an order to you but you must pay the extra, non-refundable charges for Express Mail. Postage for returned items outside the US is also non-refundable. You do not have to pay addition postage for 1 exchange.
Mailling List
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When you purchase products from Dressed in White or register with us for any services, you have the option of receiving e-mails regarding updates about special offers, new products, and new services including any significant upgrades to the store. If at any time, you wish to be removed from our mailling list, please email us at remove@dressedinwhite.com.
Order Acceptance Policy
- Receipt of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Dressed in White reserves the right at any time after receipt of your order to accept or decline your order for any reason. We also reserve the right at any time after receipt of your order to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order. Credit card dispute charges are not acceptable.
Although orders placed online generate an automatic confirmation and response via email, Dressed in White may make changes on pricing, product description, and/or specification, after the confirmation and prior to product shipment. Such changes are intended to cope with situations including, but not limited to, corrections to errors, changing market conditions, discontinuation and/or unavailability of products. Customer will be informed in such instances. Dressed in White reserves the right to limit to refuse service or cancel orders at their sole discretion.
Return Policy
- We believe in a liberal return and exchange policy. As long as the merchandise you are returning has not been worn or soiled, we will happily take it back for 30 days and either issue a refund or an exchange.
Please send all returns to:
Dressed in White
919 Redford Drive
Provo, Utah 84604
Please be sure to include a note with your name, address and phone, so we know who to send the refund to! Should you have question, please call us at 1.877.IN.WHITE. Thank you.
